We prefer that questions get asked via the newsgroup. Because then everyone can read the answer and that answer is available 24 hours a day. Please check out the support news group.
You can e-mail technical support 24 hours a day. Questions will generally be answered within ½ hour during technical support hours as well as a little before and after technical support hours.
To send a technical support e-mail send e-mail to support@windward.net. You must include your name and password.